PERSONAL DATA

Imagine Tango Shoes created this site for the sole purpose of serving its customers. The site www.imaginetangoshoes.com is simple and easy to use and designed to meet the specific needs of each user. To better serve you, it is important that you, our customer, understands that we must provide specific information concerning the processing of your order, which are preserved by us.

This Privacy Statement describes the method of collecting data from our website and its use from us. This Privacy Statement refers only to personal data that you provide us with during your order on this website.

 

GENERALLY

The information provided voluntarily by users of the mentioned site, used by our company, so that its users have direct and substantial contact with the store, to provide them with answers to specific questions posed and finally to get served and have their orders executed. Information collected through the website is designed to measure the amount of traffic, to determine customer requirements for more products and to facilitate transactions with our company. Imagine Tango Shoes does not distribute to any other organization or partner who is not related to us, the e-mail addresses or any other information concerning its users and customers.

 

GATHERING INFORMATION

Imagine Tango Shoes designed the site so that users can visit without having to reveal their identity unless they wish so. Visitors are asked upon entering our website to provide us with personal data only if they want to order product(s), register in our website and/or send email to imaginetangoshoes@gmail.com

USE OF INFORMATION

 

Imagine Tango Shoes collects three types of information about users: (1) information the user gives us when registering as a customer, (2) information the user gives us to enforce the order of ImagineTangoShoes.com Upon completion of any order form on our website, you will be asked to give your name, address, zip code of your site, email address, phone number, and credit card information, payment method. Additionally, you can request more specific information, such as dispatch - delivery of an order, billing information or details about the offer you have requested. Imagine Tango Shoes is able to use the information you provide during the electronic submission form and to contact you regarding (i) the delivery of the order to your place, (ii) to confirm and identify the client in a case of emergency, (iii) new or alternative products offered by the company, (iv) special promotions by the company, (v) receipt of gifts after a contest. You can choose whether or not to receive such communications from ImagineTangoShoes.com sending your request via e-mail to the email address imaginetangoshoes@gmail.com.

 

 ACCESS TO INFORMATION

 

Any processed order requires the collection of personal data, or delivery of your order. Moreover, use of credit card requires supporting data identifying the registered legal owner for the first and only time and security is in all cases ensured. Any supporting documentation certifies, and states identity remains strictly confidential and only checked by the responsible officer of the department of imaginetangoshoes.com. Your sharing your personal data is giving consent that your data may be used by employees of ImagineTangoShoes.com for the reasons mentioned above. Imagine Tango Shoes requires employees and site managers to provide users with client security level referred to in this Privacy Statement. In no other case can ImagineTangoShoes.com shared with third partys personal information without your prior consent, unless required to do so through legal channels. Please note that under certain circumstances permitted or required by law or under court order to collect, use and disclosure of your personal data, which were collected online without the prior consent from you (for example in a case of judicial decision).

 

CΟΟΚΙΕS

 

Imagine Tango Shoes may use cookies as part of the facilitation and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing sites like ImagineTangoShoes.com to operate smoothly and without defects, to gather user choices, to identify frequent users and facilitate their access to the website, and collect data to improve the content of the website. Cookies do not cause harm to computer users and the files kept on them. We use cookies to provide you with information and complete your orders and at each exit from your site automatically deleted. Be aware that cookies are absolutely necessary in order to enjoy a fully functional and smooth user experience on our site.

 

CORRECTION AMENDMENT OR DELETION OF INFORMATION

Imagine Tango Shoes allows users to correct, change, add or delete data and information presented in the company. If you choose to delete the information, Imagine Tango Shoes will act to remove this information from its files directly. For the protection and security of user, imaginetangoshoes.com will try to ensure that the person making the changes is actually the same person as the user. To access, change or delete your personal data, to report problems with the operation of the site or make any enquiry please contact ImagineTangoShoes.com via e-mail at the email address imaginetangoshoes@gmail.com.  Change or correct your personal data may also be made through the registration page of Imagine Tango Shoes. Please note that we will do everything possible to protect your personal data, but the password protection to your website depends on you.

 

SECURITY OF TRANSACTIONS

 

Imagine Tango Shoes is committed to ensuring the security and integrity of the data it collects about users on its website.  Imagine Tango Shoes has adopted procedures that protect personal data that users provide the website or provide any other means (e.g. telephone) with. These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to certify that the information is accurate and properly used.

 

PERIODIC CHANGES

Imagine Tango Shoes continually expands, updates and improves the site in what regards its products and services, and upon doing so will renew this policy as well. We recommend you read this procedure at regular intervals in order to be notified of any changes to the contents of this privacy policy. This policy will be amended from time to time without prior notice to users.

 

ACCEPTANCE OF PRIVACY PROCEDURES THAT imaginetangoshoes.com APPLIES

If you use this site, it means that you agree and consent to this Privacy Statement communicated through it.

 

DELIVERY / SHIPPING

Product Delivery - Sending documents

1. Products purchased by the Customer will be delivered to the customer’s address that they have already declared as their billing address. Customer will be delivered a copy of sales invoice and delivery note. Deliveries will include a receipt and signed by the recipient upon collection.  

Delivery within the Greek Territory

2. imaginetangoshoes.com will make deliveries of goods through the Logistics Company and ACS Courier.

3. Delivery may be delayed:

  a) During periods of great commercial consumption.

  b) Due to bad weather

  c) In case of force majeure

 

RETURN POLICY AND CHANGE

Cancellation of order prior to delivery (right of withdrawal before delivery)

 

1. The customer has the right to cancel their order, namely to cancel the transaction of purchase before taking the purchased products. In this case, the client sends a statement requesting the  cancellation of order by e-mail to imaginetangoshoes@gmail.com and  Imagine Tango Shoes will accept cancellation and refund the money to the customer by crediting the amount to their credit card, only if the purchased products have not yet been delivered to the courier service. If the product has already been handed to the shipping company, then the cancellation will be considered as a return of product and processed in the way described below. 

 

Change the product after delivery

2.If the customer is not satisfied with the purchase made, they have the right to request a change of the purchased product. In this case, the customer can send e-mail to ImagineTangoShoes.com in the above-mentioned email address, imaginetangoshoes@gmail.com, seeking to change the product with another product of their own choice.

 

3. If the new product has higher value than the returned product, then the Customer will be notified electronically by an e-mail, to open a new procedure for payment (to pay the difference). The e-mail containing a link to the website payment of this website, through which the Customer will introduce all the necessary payment corresponds under the conditions below. If the new product has a lower price than the returned product Imagine tango Shoes then will credit the Customer the difference in accordance with the terms below.

Shipping Products back after delivery (right of withdrawal after delivery)

4. If the customer is not satisfied with the purchase made, a further right to return the buying product and to reclaim the fee paid as provided by the Greek legislation on consumer protection (the right to withdraw from the sale been made). In this case, the Customer sends an e-mail message to Imagine Tango Shoes the email address noted above imaginetangoshoes@gmail.com, seeking return of the product and return of the price paid.

Deadline for changing or returning goods

5. Any request for change or refund of the product must be sent within 15 days after receiving the product. Requests for change or return of products after a period of 15 complete days will only be accepted for defective products in accordance with Greek law, under the provisions applicable to sales contracts.

Terms and conditions for the validity of change or return of the product Return or change of the entire product.

Status of returned products

6. Both the right to change and the right to return the product (right to withdraw from the sale) are applicable for the entire product and not for specific parts of the product (e.g. accessories for the product).

7.The refund or change of a product will not be accepted if it is shown that the product is used and will be returned to the customer under their own charge. Products must be returned (for rebates or change) in their original condition, complete and undamaged and in their original packaging (including all accessories, manuals, etc.) They must not have been worn, have been altered or washed and the labels must remain on the product.

Shipping products to Imagine Tango Shoes

8.  Shipping products to restoration or change in Greece is free of charge only through the same logistics company, which sent the product for the first time. When sending the product back or change it to another logistics company will charge the customer shipping costs. The Customer sends email message to imaginetangoshoes@gmail.com, seeking the return or change the product.

The customer bears the cost of products shipping to restoration or change from and to anywhere outside Greece.

9. For any product which is returned or the requested change, the Customer must include when sending a copy of proof of original purchase.

Conditions for returning goods

10. Upon failure to comply with any of these conditions, ImagineTangoShoes.com is entitled to either (a) consider the right to change or refund as invalid and therefore not accept to return or change the product or (b) especially in the case products which were not returned intact and which have been worn or used, to accept the change or return and simultaneously to claim compensation from the Customer for the value of the returned product defects.

Rebates

11. Once Imagine Tango Shoes receives a request refund or product change and provided that the above conditions are met, will credit the Customer's credit card with the amount. Processing the request and making the credit record usually requires around 7 working days. The Customer will be notified once the refund/change request has been fully processed. In the case imaginetangoshoes.com is entitled to compensation for defects of the returned products, it may offset the amount of compensation with the refund price.